Our T&C'S

Definitions

1. Contractor: TJ Tree Services, including all staff employed directly and indirectly by the company.

2. Client – the individual or company that authorises works and accepts a quotation.

3. Quotation – Written description of works, costs, site address and client details.

4. Contract – The agreement between the client and the contractor for the works specified on the quotation.

5. Works – arboricultural practices that comply with British Standard 3998.

Quotations

1. All quotations are valid for three months only.

2. VAT will be charged at the current rate and will be displayed on all quotations and invoices.

3. All quotes are without obligation.

The Agreement

1. By accepting any quotations, either in writing or verbally, the client enters into a contract with the contractor to complete the agreed works stated on the quotation.

2. The contractor commits to completing all works to British Standard 3998 and to also leave all work sites clean and tidy although given the nature of the work some damage, in some circumstances, may be inevitable and unavoidable.

3. The client accepts these terms and conditions by accepting a quotation and therefore authorising works.

Cancellations and Alterations

1. In the event that an appointment must be cancelled, postponed or the specification of works changed, the client must give 48 hours’ notice or be subject to a charge of 50% of the value of the works to be completed.

2. In the event that the client cancels the contract after the works have begun, the client will be subject to a charge of 75% of the value of the works to be completed.

3. Once the client has confirmed that that they are satisfied with the works, the contractor’s obligations end.

4. If the agreed works cannot be completed to due to an unforeseen event outside the control of the contractor, the client will agree to postpone or annul the contractor.

5. The contractor reserves the right to cancel or postpone any works due to adverse weather conditions that would be deemed hazardous.

Liability

1. The client is responsible for informing neighbours of proposed works to trees overhanging the client’s boundary and is responsible for any claims resulting from such works.

2. In the event that damage to property occurs through negligence or substandard practices by the contractor, the contractor will accept responsibility.

3. The contractor is responsible for obtaining all relevant council permissions for works. In the event that the client cancels a contract after the planning application has been submitted, the client will incur a charge of £40+VAT.

4. The client is responsible for informing the contractor of any changes to the site from the time of quotation that may affect the planned processes. The contractor reserves the right to amend or annul the contact as a result of site changes.

5. The client is responsible for providing copies of any permissions obtained by the client relating to proposed works on restricted trees before the commencement of works.

6. The client is responsible for making arrangements with their tenants regarding providing access for the contractor. If a tenant or third party is not available to provide access as and when agreed, the client may incur a charge of 50% of the value of the proposed works.

Payment

1. Payment is due in full, 14 days after the invoice date. A charge of 10% per week may be applicable for late payment.